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裝飾性圖片
姓名顧景昇
個人網站http://tm.nkuht.edu.tw/people/bio.php?PID=24
類別專任師資
職稱教授
研究專長旅行社選擇模式、折價卷使用效果、展覽活動價值創新模式、南庄旅遊服務中心規劃、商品價格與服務策略:交易校用理論觀點、休閒產業【最後一哩就業學程]服務網站
、溫泉地區旅館業價值創新模式之研究、旅行業電子商務應用、旅行業顧客關係管理、電子化企業、服務業管理。
期刊論文一覽
學年度著作著作人
1042016,The Relationships among Supply Chain Partnerships, Customer Orientation, and Operational Performance: the Effect of Flexibility,Information Systems and e-Business Management,Accept, (SSCI)顧景昇
1042015,Intimate Knowledge Initiators: Bonding the Suppliers and Buyers in the Online Group-Shopping Environment,Internet Research,25,1, (SSCI)顧景昇
1042015,Cultivating Travelers’ Revisit Intention Toward e-Tourism Service: The Moderating Effect of Website Interactivity,Behaviour & Information Technology,34,5, (SSCI)顧景昇
1042014,Transition Process Activities and Team Efficacy of Flight Attendants,Journal of Air Transport Management,40, (SSCI)顧景昇
1022014,Functional Integration and Systems Implementation of Customer Relationship Management in Hotel Industry: A Multilevel Analysis.,International Journal of Information Technology & Decision Making,,13,1, (SCI)顧景昇
1022014,Technological Competence and Team Cohesiveness among Travel Agencies.,The Service Industries Journal.,Accepted, (SSCI)顧景昇
1022014,Putting Forth Marketing Competencies Strength with Collaborating Partners in the Hotel Industry.,Service Business,,Accepted, (SSCI)顧景昇
1012013,Distributed Fascinating knowledge over an Online Travel Community,International Journal of Tourism Research,accepted, (SSCI)顧景昇
1012013,Bridging Indistinct Relationships and Online Loyalty: Evidence from Online Interest-Based Communities,Online Information Review,accepted, (SSCI)顧景昇
1012012,Partner Choice: Adaptation of Strategic Collaboration between Travel Agencies,Journal of Hospitality & Tourism Research,Accepted, (SSCI)顧景昇
1012012,惡質顧客行為對空服人員服務破壞意圖之影響,運輸計劃季刊,41,3, (TSSCI)顧景昇
1012012,Beyond Price, How Does Trust Encourage Online Group’s Buying Intention?,Internet Research,32,5, (SSCI)顧景昇
1002011,中華航空公司品質管理導入、顧客導向、知識分享對組織公民行為與工作績效的影響,運輸計劃季刊,40,3, (TSSCI)顧景昇
1002011,Recommendations from a Virtual Community as a Catalytic Agent of Travel Decisions.,Internet Research,21,(3), (SSCI)顧景昇
1002011,Strategic Alignment Leverage Between Hotels and Companies: the Buyer-Supplier Relationship Perspective,International Journal of Hospitality Management,30(3),735-745, (SSCI)顧景昇
992010,Ku, Edward (2010). The Impact of Customer Service through Implementation of Information Systems.,Total Quality Management & Business Excellence,21,11, (SSCI)顧景昇
992010,Fan, Yi-Wen. and Ku, Edward (2010). Customer Focus, Service Process Fit and Customer Relationship Management Profitability: the Effect of Knowledge Sharing.,The Service Industries Journal,30,2, (SSCI)顧景昇
982010,Customer Focus, Service Process Fit and Customer Relationship Management Profitability: the Effect of Knowledge Sharing.,The Service Industries Journal,30,2, (SSCI)顧景昇
982009,Job Demand, Emotional Awareness, and Job Satisfaction of Internship: the Moderating Effect of Social Support.,Social Behavior and Personality: An International Journal,37,10, (SSCI)顧景昇
982009,The Decision Making in Selecting Online Travel Agencies: An Application of Analytic Hierarchy Process.,Journal of Travel and Tourism Marketing,26,5, (其他)顧景昇
982009,Knowledge Sharing and Customer Relationship Management in the Travel Service Alliances.,Total Quality Management & Business Excellence,20,12, (SSCI)顧景昇
982008,On-Line Pricing in the Hotel Industry: A Multilevel Analysis.,The Journal of Global Business Management.,4,1, (其他)顧景昇
參與活動服務一覽
類別活動名稱主題參與人
(學術研討會)顧景昇、楊俊明、黃明一(2010),產品創新、策略選擇傾向與組織績效:願景 式領導的調節效果。第七屆服務業管理與創新學術研討會,台南:南台科技 大學,15-Oct-2010。(佳作論文獎) 顧景昇
(學術研討會)顧景昇、楊俊明、賴妙妍(2010),品質管理導入、顧客導向、知識分享對組織 公民行為與工作績效的影響。第七屆服務業管理與創新學術研討會,台南: 南台科技大學,15-Oct-2010。(優等論文獎) 顧景昇
(學術研討會)Yang, C.M., Ling, I. L. and Ku, Edward. (2010). Service Provider’s Babyfaces and Customer Satisfaction in Service Failure Situations, American Marketing Association Summer Educators’ Conference, Boston, MA. 13-16 Aug, 2010. (Best Paper Award) 顧景昇
(學術研討會)Ku, Edward (2010). How Virtual Community Influence Travel Products Purchasing Decisions: The Flow Experience Perspective. The 2010 International Conference on Business and Information (BAI2010). Rihga Royal Hotel Kokura, Kitakyushu, Japan, 5-7 July, 20 顧景昇
(學術研討會)楊俊明、凌儀玲、顧景昇(2010),服務失敗下顧客對具備娃娃臉特質第一線員 工的評估反應 ,。2010 國立中興大學行銷研究學術交流論壇,台中,國立中 興大學。19 March, 2010 顧景昇
(學術研討會)The 9th Annual Hawaii International Conference on Business, 顧景昇
(學術研討會)2009 旅遊、休閒、健康學術研討會 顧景昇
參與計劃E一覽
年度計畫名稱參與人擔任之工作計畫時間
100100~101年度教學卓越計畫-子計畫三 共同(協同)主持人2011年01月 ~
2011年12月
經歷一覽
服務機關工作起始日工作終止日
永豐棧麗緻酒店1995-07-012001-11-30
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